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  • Department / Function Insurance Services
  • Location Cardiff City Centre
  • Number of roles available 2
  • Salary £22,000 - £25,000
  • Closing Date 01/03/2020

As an Insurance Advisor, you will provide exceptional customer service to all MotoNovo customers and where appropriate, promote MotoNovo's insurance products with due consideration given to all applicable regulation.

What will you be doing?

  • Carrying out customer welcome calls
  • Checking and confirming all customer details on their account and promoting additional customer benefits
  • Promoting MotoNovo’s insurance products in line with the customer needs and regulatory requirements
  • You will be the first point of contact for new MotoNovo customers, ensuring that all customers receive the best possible customer experience

Life in the team

You can expect to join a fun and relaxed working environment where there is a great team atmosphere. We have a very open working environment with great facilities so having a break away from work is encouraged, maybe with a game of table tennis or pool?

The team is made up of a wealth of experience in many different areas so there will always be someone to go to with any queries. We would hope that you can join us to bring your knowledge and experience along with you to also support the wider department.

We are sure you will be continuously motivated and driven with the team spirit, achievable targets and career development opportunities!

Salary will be reflective of your experience and will be between £22,000 and £25,000 with a monthly bonus scheme.

You can also view our benefits package on our ‘Working Here’ Page.

Hours of work will be between 09:00-19:00 Monday-Thursday and 09:00-17:00 Friday, working one late shift per week. There may be requirements for Saturday work in line with business needs.

What will you need?

  • Great customer service skills
  • Excellent attention to detail
  • The ability to adapt in a changing environment
  • Sales experience, preferably through a telephony channel
  • Results orientated with experience of working towards a target

What does the process look like?

If your application is progressed, you will be invited to complete a telephone interview with one of our sales managers and if successful, an invite will follow to attend a competency based interview. We always do our upmost to make you feel relaxed as we want the best from you, we want you to be yourself and hopefully enjoy meeting us! If you have any questions prior to meeting us please don’t hesitate to drop up a line or give us a call!

If you are successful in joining MotoNovo, your time with us will start with our unique and insightful induction programme. In your two days with Alex (our induction champion) we can ensure you will gain a wealth of MotoNovo knowledge, build new relationships and have a fun filled start on your journey with us. Once you have joined your team and settled in, you will make a start with your robust training plan where your development will be our priority. We know that everyone’s learning styles are different so you won’t be making your first call until you feel ready.

We welcome applications from all suitably qualified candidates as we know that Diversity & Inclusion is integral to the success of the company and we are striving to build a company where everyone feels welcome and valued and where differences are embraced.

Please be aware that MotoNovo reserves the right to close this vacancy early should sufficient applications be received.

Please be aware that you will be required to provide proof of right to work in the UK should you be successful in joining MotoNovo.

We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Recruitment team.