• Department / Function Partner Services
  • Location Cardiff City Centre
  • Number of roles available 1
  • Salary £18,000
  • Closing Date 29/01/2020

Our Dealer Services team are a hub for our Supporting Dealerships and Account Managers to contact us with any queries, issues or assistance requests they may have in relation to the first part of the finance journey, selling the car and the ongoing relationship following that. 

What will you be doing?

  • Managing all incoming calls and related administration tasks
  • Working allocated queues and cases
  • Assisting Dealerships and Account Managers with queries
  • Promoting MotoNovo's products and services

Life in the team

Our team will fully support you throughout your training and beyond. There are coaches on the team who will be there to help you work through your structured training plan. The team are very hardworking and always pull together to work through busy times but that hard work is recognised and rewarded! If you join our Dealer Services team you can expect quarterly team nights out, 'Fun Fridays', Employee of the month (nominated by your colleagues) and other fun department initiatives!

You can also earn a monthly bonus up to £350 based on productivity, average speed of answer (ASA), abandonment rate (AR) and quality. 

There is also our very competitive benefits package which can be explored further on our 'Working Here' page.

Hours of work will be between 09:00-20:00 Monday-Friday, 09:00-18:00 Saturday and 10:00-17:00 Sundays (on a rota basis 1 in 3 Saturdays and 1 in 5 Sundays).

What will you need?

  • Excellent interpersonal skills and to be able to build rapport quickly
  • To be a team player
  • To be able to work well under pressure during busy times
  • Confidence on the phone and a passion for speaking to people

What does the process look like?

If you are successful at the application stage you will be invited to our Head Office to attend a competency based interview. We always do our upmost to make you feel relaxed as we want the best from you, we want you to be yourself and hopefully enjoy meeting us! If you have any questions prior to meeting us please don’t hesitate to drop us a line or give us a call!

If you are successful in joining MotoNovo, your time with us will start with our unique and insightful induction programme. In your two days with Alex (our induction champion) we can ensure you will gain a wealth of MotoNovo knowledge, build new relationships and have a fun filled start on your journey with us. Once you have joined your team and settled in, you will make a start with your robust training plan where your development will be your team leader’s priority. We know that everyone’s learning styles are different so you won’t be taking your first call until you feel ready.

If successful you will need to provide Proof of Right to Work in the UK prior to commencing your employment.

We welcome applications from all suitably qualified candidates as we know that Diversity & Inclusion is integral to the success of the company and we are striving to build a company where everyone feels welcome and valued and where differences are embraced.

Please be aware that we reserve the right to close this vacancy early should sufficient applications be received.

We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Recruitment team.