• Department / Function Collections
  • Location Cardiff City Centre
  • Number of roles available 3
  • Salary £18,500 - £28,000
  • Closing Date 29/01/2020

The Collections department is responsible for helping our customers who may find themselves in arrears or facing difficulty with their finance agreement. The department has a huge impact on the success of MotoNovo Finance and so we are on the lookout for those who can make a difference, to join us.

Negotiation and problem solving will be essential in order to come to the best resolution for the customer and the company.

What will you be doing?

  • Having, sometimes difficult, conversations with our customers, being the first port of call for those in financial difficulty
  • Negotiating with customers that are in arrears for repayment of balances or looking at alternative ideas for a resolution
  • Using your initiative to recommend the best course of action after internal procedures have been exhausted
  • Adhering to ours and regulatory policies to ensure that at all times, at all stages, our customers are treated fairly and fair customer outcomes are achieved
  • Demonstrating a pro-active, inquisitive and problem-solving nature to assist our customers in vulnerable and often complex situations

After the above has been demonstrated there will be numerous options and encouragement to explore other areas in collections, assist with projects, create and drive initiatives and create a career that utilises your skills.

Life in the team

Salary offered will be reflective of experience and relevant qualifications but can be up to £28,000 plus up to £350 monthly bonus. The good news is that everyone will have the opportunity to work up to the top end salary through being signed off competencies and achieving their Certificate in Consumer Debt Collection qualification (which we will pay for and even give you a bonus on completing).

Outside of this, there are numerous unique benefits such as breakfast mornings, seasonal bonuses and structured, formal training. 

Hours of work will be between 08:00-19:00 Monday- Friday and 09:00-13:00 Saturdays (you will only work 1 in 3 Saturdays). Bank Holidays are classed as a working day in the department but there are extra financial incentives when these are worked.

What does the process look like?

If you are successful at the application stage you will be invited to our Head Office to attend an Assessment Day. Dont worry, we have worked hard to make these days as relaxed and engaging as possible. If this goes well you will be invited to join the team!

Upon starting, you will be put through a training programme that covers everything you need to make you a success in the team. Don’t worry, we are not fans of making people run before they can walk so we will make sure you are comfortable and equipped before you tackle your first call alongside one of our experienced staff.

During your first few weeks, it is important not to miss any days so we are quite restrictive of holidays during this period. If successful for a position be sure to let us know any holidays you have booked so we can accommodate them outside of this time. 

If successful you will need to provide Proof of Right to Work in the UK prior to commencing your employment.

We welcome applications from all suitably qualified candidates as we know that Diversity & Inclusion is integral to the success of the company and we are striving to build a company where everyone feels welcome and valued and where differences are embraced.

Please be aware that we reserve the right to close this vacancy early should sufficient applications be received.

We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Recruitment team.