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  • Department / Function Customer Services
  • Location Cardiff
  • Number of roles available 3
  • Salary £18,000
  • Closing Date 05/11/2019

Our Customer Services department are the central contact hub for our customers. They support our customers with anything they need by delivering first class service and ensuring fair outcomes at all times.

What will you be doing?

  • Taking incoming calls from customers and ensuring their queries are answered
  • Promoting our website and self-service app to customers
  • Replying to customer emails
  • Logging any complaints that come into the department and attempting to provide a first call resolution

Life in the team

You will be joining a team filled with extensive customer service knowledge, so you will never be short of someone to rely on to point you in the right direction in your first few weeks with us.

The department is busy and fast paced but this doesn’t change our mentality that quality is always our top priority. Our value ‘The customer comes first’ is truly lived and breathed in the department as we always go the extra mile to support our customers in every way possible.

You can expect a fun, social and supportive environment with many team incentives to help keep the energy high and reward you for your hard work. You will have weekly buzz sessions with your team and quarterly meetings with the entire department. We are not your typical call centre, we will spend as much time as possible investing in your development and monthly side by side coaching will continue throughout your time with us.

There is also our very competitive benefits package which can be explored further on our 'Working Here' page.

Hours of work: Monday - Friday, 8 - 6:30 (rota basis) and Saturday 9 - 3 (you will work 1 in 3 Saturday’s)

What development opportunities are available?

We are great believers of recognising individuals who are going the extra mile in their role and therefore, we have a clear competency framework in place for our advisors. The competency framework looks to assess an individual’s knowledge, skills and behaviours and this is reflected with a salary of up to £25,000 when working through your personal development plan.

What will you need?

  • Excellent interpersonal skills
  • To have a passion for helping customers
  • To be able to work under pressure and to deadlines
  • Experience in a customer service role

What does the process look like?

If you are successful at the application stage you will be invited to our Head Office for either a competency based interview or a group assessment centre. We always do our upmost to make you feel relaxed as we want the best from you, we want you to be yourself and hopefully enjoy meeting us! The assessment centres are slightly different in terms of layout and timings but we have worked hard to make these days as fun and engaging as possible. If you have any questions prior to meeting us please don’t hesitate to drop up a line or give us a call!

If you are successful in joining MotoNovo, your time with us will start with our unique and insightful induction programme. In your two days with Alex (our induction champion) we can ensure you will gain a wealth of MotoNovo knowledge, build new relationships and have a fun filled start on your journey with us. Once you have joined your team and settled in, you will make a start with your robust training plan where your development will be your team leader’s priority. We know that everyone’s learning styles are different so you won’t be taking your first call until you are ready.

If successful you will need to provide Proof of Right to Work in the UK prior to commencing your employment.

We welcome applications from all suitably qualified candidates as we know that Diversity & Inclusion is integral to the success of the company and we are striving to build a company where everyone feels welcome and valued and where differences are embraced.

Please be aware that we reserve the right to close this vacancy early should sufficient applications be received.

We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Recruitment team.