• Department / Function Collections
  • Location Cardiff
  • Number of roles available 1
  • Salary Up to £25,000
  • Closing Date 19/07/2019

The Collections department is responsible for helping our customers who may find themselves in arrears or facing difficulty with their finance agreement. The department has a huge impact on the success of MotoNovo Finance and so we are on the lookout for those who can make a difference, to join us.

This role will sit within the Forecasting & Planning team who support the entire contact centre and back office with planning shift patterns and management of our Workforce Optimisation software. The role will include a close relationship with the Operations Managers to maximize performance at all levels. 

As a Resource Analyst you will possess experience in operational planning and a working knowledge of Excel. You will have a high level of accuracy, attention to detail and great time management. This role will require you to be self-sufficient and work off your own initiative. 

What you will be doing

Supporting continuous contact centre improvement and use data to make recommendations.
Monitor efficiencies to support the contact centre performance to ensure targets are hit.
Provide feedback to managers to help them manage and support their teams.
Use WFM and CMS systems to help provide critical MI to ensure effective operational oversight and management.
Help to develop and support ongoing maintenance of  workforce management (WFM) planning processes for multiple Contact Centre teams across the business.

What you will need

Good Interpersonal skills
Excellent Decision Making & Judgement  skills
Adapting & Coping skills
People management skills
Good Planning and organising skills
The ability to Problem solve

Life in the team

This is a very close team so you will never be short of support. You will be busy more often than not so if you thrive when working under pressure and like your days to go super quickly, then this role could be perfect for you.

Hours of work are Monday to Friday 8am to 4pm with the occasional late evening to 6pm.

Salary offered will be reflective of experience but can be up to £25,000 plus an annual performance related bonus is also available.

Outside of this we offer a very competitive benefits package which can be explored further here.

What does the process look like?

If you are successful at the application stage you will be invited to our Head Office for a competency based interview. We always do our upmost to make you feel relaxed as we want the best from you, we want you to be yourself and hopefully enjoy meeting us! If you have any questions prior to meeting us please don’t hesitate to drop us a line or give us a call!

If you are offered the opportunity to join MotoNovo, your time with us will start with our unique and insightful induction programme. In your two days with Alex (our induction champion) we can ensure you will gain a wealth of MotoNovo knowledge, build new relationships and have a fun filled start on your journey with us. Once you have joined your team and settled in, you will make a start on your training plan with continuous support. 

If successful you will need to provide Proof of Right to Work in the UK prior to commencing your employment.

We welcome applications from all suitably qualified candidates as we know that Diversity & Inclusion is integral to the success of the company and we are striving to build a company where everyone feels welcome and valued and where differences are embraced.

Please be aware that we reserve the right to close this vacancy early should sufficient applications be received.

We do not accept speculative agency CVs. Any CV received will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by the Recruitment team.