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  • Department / Function Complaints
  • Location Cardiff City Centre
  • Number of roles available 1
  • Salary Up to £30,000
  • Closing Date 17/01/2019
Download job spec

Our Complaints department are responsible for investigating and resolving customer complaints. They are responsible for ensuring fair outcomes are achieved whilst adhering to the strict timescales set by the FCA.

The Customer Care Team Leader will assist the Complaints Manager by leading a team of Complaint Handlers to resolve complaints in a timely manner whilst ensuring a fair customer outcome is achieved. To manage a complaints pipeline effectively while maintaining a strong relationship with our customers, dealers and broker network. 

The ideal candidate will have experience working in the Financial Services industry. They will also have experience working to regulations within a complaints environment. As we are goverened by the FCA we are constantly having to change and adapt to adhere to current regulations. Therefore, the successful candidate will be able to adapt and cope well under these circumstances. Team leading experience is essential.

For the full breakdown of responsibilities please download the job description.

We are committed to the achievement of equal opportunities.

Please be aware that MotoNovo Finance reserves the right to close this vacancy early should
sufficient applications be received.