• Department / Function Insurance Services
  • Location Cardiff City Centre
  • Number of roles available 5
  • Salary £18,000 to £42,000
  • Closing Date 23/01/2019

This role will be to deliver exceptional customer service to our new customers and put their needs at the heart of every call. You will complete a welcome call with our customers and where appropriate, promote MotoNovo’s insurance products with due consideration given to all applicable regulation.

What will you be doing?

  • Making contact with our new customers, via inbound and outbound calls
  • Checking and confirming all customer details on their account
  • Promoting MotoNovo’s additional products in line with the customer needs and regulatory requirements
  • Showing great teamwork by supporting and motivating team members to reach the common goal

Life in the team

Don’t worry if you have no experience with Insurance Services, we still want to hear from you! We offer a full training programme with ongoing support and coaching available throughout your career with us. You can expect to join a fun and relaxed working environment where there is a great team atmosphere. We have a very open working environment with great facilities so having a break away from work is encouraged, maybe with a game of table tennis or pool?

We are sure you will be continuously motivated and driven with the team spirit, achievable targets and career development opportunities! We are always striving for excellence in all that we do and therefore you can expect some changes throughout your time with us but you will never be short of something new to learn.

We have a fantastic culture where we encourage our employees to challenge the status quo and bring their true self to work. There is also the very competitive Motonovo Finance benefits package which can be explored further here.

The salary offered will be reflective of experience. Up to £28,000 per annum with OTE of up to £42,000.

Hours of work will be between 09:00-19:00 Monday-Thursday and 09:00-17:00 Friday working one late shift per week. There may be requirements for Saturday work in line with business needs.

What you will need

  • Customer focus
  • Great attention to detail
  • To be results orientated with experience in working towards a target
  • Emotional intelligence
  • To be able to adapt in a changing environment

What does the process look like?

If you are successful at the application stage you will be invited to our Head Office for either a competency based interview or a group assessment centre. We always do our upmost to make you feel relaxed as we want the best from you, we want you to be yourself and hopefully enjoy meeting us! The assessment centres are slightly different in terms of layout and timings but we have worked hard to make these days as fun and engaging as possible. If you have any questions prior to meeting us please don’t hesitate to drop up a line or give us a call!

If you are successful in joining MotoNovo, your time with us will start with our unique and insightful induction programme. In your two days with Alex (our induction champion) we can ensure you will gain a wealth of MotoNovo knowledge, build new relationships and have a fun filled start on your journey with us. Once you have joined your team and settled in, you will make a start with your robust training plan where your development will be our priority. We know that everyone’s learning styles are different so you won’t be making your first call until you feel ready.

We are committed to equal opportunities.

Please be aware that you will be required to provide proof of right to work in the UK should you be successful in joining MotoNovo Finance.