• Department / Function Customer Services
  • Location Cardiff City Centre
  • Number of roles available 2
  • Salary £17,000
  • Closing Date 08/03/2019

Our Customer Services department are the central contact hub for our customers. They support our customers with anything they need by delivering first class service and ensuring customers are treated fairly at all times. As well as speaking to customers, they also are in contact with every departments in the organisation so, building great relationships with their colleagues is very important.

What will you be doing?

  • Taking incoming calls from customers and deal with any customer queries
  • Promoting our website and self-service app to customers
  • Replying to customer emails
  • Logging any complaints that come into the department and attempt to resolve

Life in the team

The team will fully support you throughout your training when you start with MotoNovo. You will shadow a coleague, listen into calls and have the opporunity to ask any questions you have to help you learn the role. 

You can expect a fun, social and supportive environment with many team incentives to help keep the energy high and reward you for your hard work. The team also organise social events outside of working hours which is a great opporunity to get to know your colleagues!

There is also our very competitive benefits package which can be explored further on our 'Working Here' page.

Hours of work: Monday - Friday, 8 - 6:30 and Saturday 9 - 3 (1 in3 on rota basis)

What will you need?

  • Excellent interpersonal skills
  • To be able to work under pressure and to deadlines
  • Excellent problem solving skills
  • Experience in a customer service role

What does the process look like?

If you are successful at the application stage you will be invited to our Head Office for a competency based interview. We always do our upmost to make you feel relaxed as we want the best from you, we want you to be yourself and hopefully enjoy meeting us! If you have any questions prior to meeting us please don’t hesitate to drop us a line or give us a call!

If you are successful in joining MotoNovo, your time with us will start with our unique and insightful induction programme. In your two days with Alex (our induction champion) we can ensure you will gain a wealth of MotoNovo knowledge, build new relationships and have a fun filled start on your journey with us. Once you have joined your team and settled in, you will make a start with your robust training plan where your development will be your team leader’s priority. We know that everyone’s learning styles are different so you wont be taking your first call until you are ready.

We are committed to equal opportunities.

Please be aware that MotoNovo Finance reserves the right to close this vacancy early should sufficient applications be received.

Please be aware that you will be required to provide proof of right to work in the UK should you be successful in joining MotoNovo Finance.