• Department / Function National Account Management
  • Location Cardiff
  • Number of roles available 1
  • Salary up to £26,000 plus OTE up to 25% of annual salary
  • Closing Date 19/08/2022

Let us tell you a bit about us…

We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.   

We are a UK-based financial services specialist that supports our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella.

We thrive upon saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Feel like being part of…

The role of Key Account Manager is really important to us. You will be providing front line sales support to our Dealer community through exceptional customer service, data driven decisions, risk management and pro-active account management, working collaboratively with the senior management team and other teams throughout MotoNovo to manage, develop and improve the existing client base that we hold in an informed, compliant and efficient manner. This role will be based in our Cardiff office however, you will be able to work a blend of both home and office each week. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.

What would your day look like?

  • Fully responsible for the timely completion of all risk and oversight audits within the National Accounts Region to ensure that our Dealer partners continue to work within the guidelines given by MotoNovo Finance and the FCA in a compliant manner
  • Fully responsible for the creation of all MI for the region including Review document, statement, site leagues, daily funded reports as well as any other bespoke reporting or MI that is requested by our client base or the National Account Managers and the Senior Leadership team
  • Fully responsible for being the front-line specialist support for all National Account dealers when handling all queries received while maintaining successful, positive and mutually beneficial relationships with our dealers through regular telephone contact, to generate profitable business.
  • Responsible for monitoring and identifying trends in performance of existing Accounts, and implementing plans to improve results or embrace opportunities identified in conjunction with the National Account Managers through monthly meetings and in-depth analysis of these accounts
  • Proactively engage with clients and make best use of performance data to evaluate, recommend and take action to manage risk and reward in conjunction with the National Account Managers and the management team – ensuring that all actions are completed and noted in the KAM/NAM review and QDQ reviews on a monthly/quarterly basis
  • Proactively manage the Divisions accepted business by securing commitment with Sales staff and decision makers in a timely manner, by proactively managing the DQR, underperforming accounts and converting all pending business throughout the month where possible.
  • Responsible for promoting relevant products and suggest enhancements where negative trends have been identified at Staff and Decision maker level to improve KPIs
  • Fully understand and review the bespoke rates and terms packages of designated National Accounts in order to resolve commission queries, review/analyse debit backs, identify and rectify system flaws/issues – ensuing that any issues or errors are documented within the term checking process and resolved in conjunction with the Operations teams
  • Record, collate and share market and competitor intelligence obtained with management, National Account Managers and team.
  • Build and maintain close working relationships with the management team throughout MotoNovo Finance, including by not limited to Operations Teams, Support Teams, Change Teams and Sales Teams.
  • Maintain knowledge of MNF product suite, campaign pricing, end to end customer journeys, dealer and customer systems, dealer experience and requirements, motor finance market, competitor activity and relevant regulation.
  • Attend industry events to enrich own knowledge and to identify opportunities to enhance the existing MNF product suite, sharing information obtained with the wider business and the management team in a timely manner
  • To ensure team compliance with legislative and regulatory requirements, including, but not exhaustively, Data Protection, Money Laundering, Health and Safety, FSA, Employment and other legislative requirements (as applicable).
  • Continue to develop self and role by studying relevant training materials and product information, and continually develop and improve product knowledge
  • Carry out any other reasonable tasks or projects as requested by the management team
  • Ensure company policies and procedures are adhered to at all times
  • Work as part of a team – supporting, motivating and assisting colleagues in the operation of the department and throughout the business

What do we expect of you?

  • Highly analytical with proven ability to identify opportunities/problems from MI/data suites
  • Complex problem-solving skills
  • Report writing competence
  • Strong relationship building skills
  • Influencing and negotiating skills
  • Written and verbal communication skills
  • Interpersonal and rapport building skills
  • Numeracy skills
  • Logical approach to data, process and problem solving
  • Ability to recommend and own, recommend and deliver innovative and creative ideas
  • Attention to detail
  • Organisation, prioritisation and time-management skills
  • Commercially aware
  • Excel, Outlook, Word and Powerpoint
  • Team player
  • Copes well under pressure
  • Delivery focusses
  • Self-motivated and enthusiastic
  • High level market/industry awareness

What can you expect of us?

A friendly and flexible culture, synonymous with our proposition to our customers.
A growing organisation that defines itself as being nimble, lean and strong.
A drive for continuous improvement, which you will be empowered to get behind from day one.
A communicative, accessible and approachable ExCo.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. 

Still curious?

Join us today and we will make the same promises to you as a colleague, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

#backingyoutobringyourbest

Aldermore Group is an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.