• Department / Function Dealer Recoveries
  • Location Cardiff
  • Number of roles available 1
  • Salary Competitive
  • Closing Date 29/07/2022

Job Summary:

Assist the Dealer Recoveries Manager to maximise the Company’s recoveries on all dealer bad debt balances from closed/inactive dealers and optimize opportunities on open dealers. Contact dealers, negotiating repayments of balances owed or agree acceptable payment arrangement, provide new business leads where appropriate to the appropriate team/field staff.  Take appropriate and effective recovery actions to ensure that the Company’s reputation and position is preserved.


  1. Ensure dealers are provided with a professional, efficient, enthusiastic and knowledgeable service at all times in order to maximise recoveries.
  2. Contact dealers to negotiate the repayment of their outstanding bad debt liability (however arising) in order to minimise potential losses.
  3. Ensure all debit balances are proactively actioned and that the most appropriate and effective action is undertaken in a professional manner.
  4. Where internal collection procedures have been exhausted, make recommendations for the next course of action.  Prepare legal documents where required and requested by Solicitors. Where appropriate instruct Solicitors or Debt Collection Agencies where necessary.
  5. Ensure that all collection procedures are followed in a compliant and effective manner and all necessary electronic notes are documented on Pan dealer notes. Refer more complex cases to Manager.
  6. Be cognitive of patterns in debit situations (e.g. Dealers with regular default, geographical or regional trends etc.), consider appropriate action to be taken, keeping Manager informed as necessary.
  7. Effectively manage and close all inactive Dealers’ ensuring that their accounts are closed where no business has been submitted and assist the team with debit back/ general dealer recoveries queries.
  8. Liaise with relevant departments to ensure information on each bad debt case is accurate, i.e VQT team and FOS team.
  9. Be familiar with Dealer’s Terms of business and understanding relevant clauses which abide with Collections rights.
  10. Maintain a good relationship with field staff and recognize each Account Managers’ territory, ensuring field staff are up to date with their accounts that have bad debt and best course of action for Collection.
  11. Ensure that all department housekeeping and commission transfers are processed accurately and within agreed SLA’s
  12. If applicable, assist desirable dealers to work off their bad debt balances through the introduction of New Business within a required time.
  13. To produce weekly and monthly Management Information to illustrate cash collected, accounts worked and demonstrate progress made. Perform month end reporting as requested for Senior Management & ExCo members.
  14. Maintain a comprehensive and up to date knowledge and understanding of MotoNovo Finance products and services, providing accurate information and proactively promoting them where appropriate
  15. Maintain an up-to-date knowledge of regulatory and legislative information related to MotoNovo Finance products and services (e.g. ICOB, FCA Rules, Money Laundering, Data Protection, etc.) as advised by Line Management. Ensure all Money Laundering issues are reported appropriately.
  16. Maintain good knowledge and understanding of all relevant policies and procedures relevant to the role, being compliant with these policies and procedures at all times.
  17. Treat customers fairly and aim to deliver fair customer outcomes in all of our day-to-day processes.
  18. Work as part of a team – supporting, motivating and assisting colleagues in the operation of the department and throughout the business.
  19. Recognise and recommend improvements to Company procedures to ensure the efficiency and effectiveness of the business.    
  20. Ensure that all system based records are maintained in an accurate and timely manner (and ensure that data integrity is maintained at all times) as prescribed by regulatory, legislative and company procedures.
  21. Continue to develop self and role by studying relevant training materials and product information and continually develop and improve product knowledge.
  22. Provide management information as requested. Have a sound understanding of all systems used to enhance the business activities, ensuring these are maintained in an accurate and timely manner.
  23. Ensure that prompt and regular communication and support is maintained between all internal and external parties to ensure seamless and consistent service levels are maintained at all times, reporting exceptional matters to line management.
  24. Undertake any other reasonable tasks as requested by line management.