• Department / Function Customer Services
  • Location Cardiff
  • Number of roles available 1
  • Salary £18,000.00
  • Closing Date 27/05/2022

Let us tell you a bit about us…

We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.   

We are a UK-based financial services specialist that supports our customers across a range of products and services. Aldermore Group was formed by bringing together two very successful businesses, Aldermore Bank and MotoNovo Finance, under the First Rand umbrella.

We thrive upon saying “yes” to our customers. We respect the ingenuity of entrepreneurs and their startups; we give first-timers a leg-up onto the property ladder; we open up the lending market to many; and thousands of customers chose Motonovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose.

Feel like being part of…

The Business Support team provides both administrative support and customer service to the MotoNovo Group. The team plays a huge part in the day to day smooth running of the organisation.

This role will be based in our Cardiff office. You’ll be made to feel part of your new team by your Line Manager, and colleagues through regular contact and virtual interaction.

What would your day look like?

  • Undertake administrative support (e.g. post in and out of the business, emails, general correspondence and documentation, etc.) as required and in a timely and accurate manner.
  • To undertake the production and distribution of regulatory documents to customers in accordance with policy and statutory requirements.
  • Ensure that a variety of payments are noted and banked in a timely manner.
  • Ensure individual records are maintained in an accurate and timely manner.
  • Undertake investigation of financial discrepancies (e.g. daily exception reports, customer queries), resolving issues to a satisfactory conclusion and advising relevant third parties and line manager as appropriate.  Refer unresolved discrepancies to line manager.
  • Maintain all systems-based records in accurate and timely manner ensuring data integrity is maintained at all times.
  • Ensure XMB Business Support inbox is maintained and up to date on a daily basis.
  • Respond to Subject Access Requests made by customers and third parties within 28 days. ‘Subject Access Requests’ to include ‘DSARs’, ‘Law Enforcement Requests’ and ‘Erasure Requests.

What do we expect of you?

  • A willingness to learn and develop
  • Experience is desirable but not essential, we are looking for someone with an interest starting a career with MotoNovo and the right attitude goes a long way.
  • Excellent attention to detail
  • Methodical – able to follow processes
  • Able to work accurately under time pressure

What can you expect of us?

  • A friendly and flexible culture, synonymous with our proposition to our customers.
  • A growing organisation that defines itself as being nimble, lean and strong.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A communicative, accessible and approachable ExCo.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. 

Still curious?

Join us today and we will make the same promises to you as a colleague, as we do to each of our customers. We are committed to building a working environment that values respect, diversity, and compassion. We welcome people regardless of age, disability, gender identity, marital status, race, faith or belief, sexual orientation, socioeconomic background, and whether you’re pregnant or on family leave.

If you’re interested but not sure if you have all the criteria listed... have a chat with us. We are open to applications from varied backgrounds.

#backingyoutobringyourbest

Aldermore is an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.