• Department / Function Dealer Services
  • Location Cardiff
  • Number of roles available 1
  • Salary £20,200
  • Closing Date 04/04/2022

Heard of us?

We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.   

Now is your chance…

The Dealer Services Telephony Team is an integral part of our New Business Operations area. We provide support to our Dealers, Field Staff and Internal Operations departments over the telephone and on email.

If you enjoy working in a busy, fast paced environment and are looking for a new challenge which involves helping others with the ability to communicate clearly, adapt to change and demonstrate patience then a Dealer Services Advisor is a fantastic opportunity for you. 

You’ll have access to great benefits such as 30 days holiday (excluding bank holidays) and Private Medical Insurance. Your interview will be remote, but new starter training programme will be conducted mostly in person at our Cardiff City Centre office.  Once the training has been completed, you will have the option to participate in blended working which is a blend of both office and home working to support a work/life balance.

Your shifts will be:

35 Hours per week on a rota basis
Monday to Friday between 9am and 6:30pm, and 2 in 5 weekends.

What would your day look like?

Taking incoming calls in a contact centre environment in a timely manner in order to meet department SLA’s and to provide a world class service to our supporting dealers and internal contacts.
Take ownership of dealer queries, problem solving and using initiative to encourage first call resolution.
Typical queries to support dealers can include providing settlement figures, confirmation of cleared funds, amendments of submitted proposals, commission queries and system support.
As we support the New Business Operations function, we also manage basic underwriting telephone queries.

What do we expect of you?

Experience in a customer servicing role, evidencing transferrable skills
A positive attitude to supporting resolutions and change
Excellent communication and interpersonal skills
To be able to work under pressure and to expected deadlines
The use of initiative, attention to detail, problem solving and collaborative working
Ability to demonstrate empathy and understanding of our customers
To work as a team and an individual. Taking accountability and having a proactive attitude to your development


Aldermore is an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by Aldermore will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.