• Department / Function Marketing
  • Location Cardiff
  • Number of roles available 1
  • Salary Competitive
  • Closing Date 01/02/2022

Product Governance Manager  - permanent

Heard of us?

We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams; delivering the most compelling customer experience across Banking and Motor Finance.   

Now is your chance…

The role of the Product Governance Manager is really important to us. You will be responsible for successfully executing the Group Product Governance Framework in accordance with standards set out by the FCA and company policies which will entail, Regulated product reviews, portfolio governance workstack, continuous product lifecycle management, thematic reviews and more. The team works between the distribution, servicing, and risk functions of the business to provide a holistic approach to the governance and oversight of our products, customers, intermediaries, and the associated customer journeys.

When the time is right, we would love to welcome you to our Head Office, in the heart of Cardiff City Centre. You’ll be made to feel part of your new team by your Line Manager and colleagues, through regular contact and interaction. 

What would your day look like?

You will be responsible for successfully executing the Group Product Governance Framework in accordance with standards set out by the FCA and company policies which will entail;

  • Regulated product reviews: Completing comprehensive assessments of the financial, commercial, risk, and regulatory performance of existing products, new products, and amendments to existing products.
  • Portfolio governance workstack: Defining and delivering a pipeline of work across designated portfolio of products to provide assurance of product compliance and performance.
  • Continuous product lifecycle management: Analysing and interpreting product lifecycle MI and industry insight to effectively manage the designated portfolio.
  • Thematic reviews: Completing robust thematic reviews in response to emerging themes, risks and opportunities in reporting or macro-environment and/or issuance of regulatory guidance.
  • Risk events & product issue management: Solving complex product related problems and risk events, owning all aspects including sizing, root cause analysis, interpretation of customer detriment, lessons learned and delivery of actions to remediate and avoid repetition.
  • Documenting and escalating potential risks/issues to the appropriate Senior Leaders, Forum and/or Committee
  • Recommending actions to develop products in accordance with review findings, gaining approval from Senior Leaders and delivering actions within deadlines agreed.
  • Leading workshops with relevant stakeholders to understand complex product problems, scope requirements and understand desirability, feasibility, and viability of proposed solutions.
  • Influencing Executives and senior stakeholders to gain buy-in for key activities, socialising outputs of thematic review work and making recommendations for development.
  • Validating proposition ideas for compliance with Product Governance Policy.
  • Point of escalation for any issues and opportunities identified within the allocated product portfolio.
  • Continuously assessing the robustness of Product level MI, taking action to enhance where applicable.
  • Evaluating change requirements and collaborating with Change function to enhance existing regulated products and technical solutions required to enhance customer experience.
  • Developing quality insight briefs for research proposals to inform regulated product performance and suitability.
  • Analysing MI to identify opportunities such as cross-selling, emerging target markets or new customer needs, taking recommendations to the Senior Leadership Team and forwarding to Proposition Development to deliver.
  • Maintaining close working relationships throughout the business line and Group
  • Representing the Product Governance Team in company projects as required
  • Mentoring and coaching colleagues and Product Governance Executives
  • Ensuring conduct is considered, customers are treated fairly, and vulnerable customers are considered in all that we do
  • Role modelling the One organisation culture and values
  • Ensuring effective communication of change
  • Developing self to ensure subject matter expert knowledge as maintained; financial metrics, products, end to end customer journeys, systems, industry, and applicable regulation
  • Carry out any other reasonable tasks or projects as requested
  • Abiding by and delivering in accordance with the Group Strategy and policies, ensuring that customer interests are properly considered, represented, and protected


What do we expect of you?

  • Experience in financial services or similarly complex sectors
  • Experience in an analytical or complex problem-solving role
  • Highly analytical with proven ability to identify opportunities/problems from MI/data suites
  • Complex problem-solving skills
  • Good level of education, A level standard or equivalent
  • Logical and commercially minded
  • Expert report writing skills
  • Stakeholder management, influencing and negotiating skills
  • Good communicator across all mediums
  • Ability to recommend and own, recommend, and deliver innovative and creative ideas
  • Attention to detail
  • Organisation, prioritisation, and time-management skills
  • Commitment to good customer outcomes
  • Team player
  • Is self-motivated, enthusiastic, and able to deliver results under pressure
  • High level market/Industry awareness

What can you expect of us?

  • A friendly and flexible culture, synonymous with our proposition to our customers.
  • A growing organisation that defines itself as being nimble, lean and strong.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A communicative, accessible, and approachable Senior Leadership Team.

And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. 


Our client is an equal opportunities employer.