• Department / Function Marketing
  • Location Cardiff
  • Number of roles available 1
  • Salary Competitive
  • Closing Date 14/01/2022

Senior Digital Experience Manager – Cardiff

Heard of us?

We’re a nimble and ambitious financial services specialist. Backing people to fulfil life’s hopes and dreams, delivering the most compelling customer experience across Banking and Motor Finance.   

Now is your chance…

The role of a Senior Digital Experience Manager is really important to us. You will develop and execute the User Experience Vision, and Work with 3rd party tech providers to compliantly optimise customer journeys, engagement, and conversion of the digital platform for both customers and dealers. Delivers insight and works in close collaboration with the broader Proposition Development team to define and implement roadmaps. 

When the time is right, we would love to welcome you to our Head Office, in the heart of Cardiff City Centre. In the meantime, you will be based remotely. You’ll be made to feel part of your new team by your Line Manager and colleagues, through regular contact and virtual interaction. 

What would your day look like?

  • Defines the vision for our clients digital customer experience, focusing on customer journeys across the digital platform, in line with Group strategy
  • Provides deep functional specialist expertise to optimise the organisation platform UX across multiple 3rd party tech providers
  • Develops and delivers user-functionality on agreed product roadmaps working with 3rd party tech providers
  • Develop a multi-variant testing approach reporting on results and work with agency and 3rd party tech providers to use results to optimise user experience Works with external agency to deliver UX technical specs to ensure developers deliver required outcomes
  • Works closely with digital marketing team to ensure alignment on key messages, goals, and overall experience
  • Alongside the Senior Strategy and Proposition Development Managers, Marketing Managers and Change Delivery Manager, prioritises the workstack for 3rd party tech providers in line with agreed road map
  • Works with 3rd party tech providers to ensure regular robust monitoring and reporting on digital product performance and UX metrics Delivers user research
  • Analyses consumer behaviour on current platforms, monitoring interactions to provide insight
  • Provides regular clear UX insight to develop and inform media plans and tests
  • Works with the insight team to develop a greater understanding of our customers and their digital needs
  • Coaches Find and Fund Coordinators
  • Ensures UX delivery plans align and integrate with teams across the organisation
  • Wins commitment from others, anticipating challenges influencing key decisions

What do we expect of you?

  • Maintains a specialist, expert, and broad understanding of product and UX principles
  • Maintains a tenacious awareness of current competitor UX and market activity
  • Maintains a deep understanding of our clients core products
  • Maintains a sound understanding of finance sector regulation
  • Develops and maintains a deep understanding of website traffic according to metrics such as a number of visitors, visitor demographics, session length, conversion rate, new customer acquisition cost, and more, and uses this to inform UX and design requirements

What can you expect of us?

  • A friendly and flexible culture, synonymous with our proposition to our customers.
  • A growing organisation that defines itself as being nimble, lean and strong.
  • A drive for continuous improvement, which you will be empowered to get behind from day one.
  • A communicative, accessible, and approachable Senior Leadership Team.
  • And of course, you will be compensated competitively, with a good range of core benefits and bonus potential. 

#backingyoutobringyourbest

We do not accept speculative agency CVs. Any CV received by our client will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.
 

Our client is an equal opportunities employer.