• Department / Function IT
  • Location Cardiff
  • Number of roles available 1
  • Salary Competitive
  • Closing Date 31/12/2021

IT Service Continuity Analyst - Chief Technical Office – Cardiff

The Role

As part of the increasing dynamic and evolving IT Service Delivery function the IT Service Continuity Analyst will develop and maintain Aldermore IT Service Continuity plans. You will make sure that if an unforeseen event occurs Aldermore will continue to provide an outstanding customer service.

You will be responsible for;

  • Having a strong knowledge of relevant standards, regulation and future direction of ITSC and ITDR
  • Designing, maintaining and communicating Service Continuity plans for identified business critical systems to ensure ongoing service provision during disaster or similar events
  • Ensuring the IT resilience capability of the organisation aligns to Business Resilience requirements. Reviewing business impact analysis and risk assessments to reduce the likelihood of significant service outage or disasters
  • Document, schedule, plan and manage internal ITSC/DR testing of the groups critical IT services
  • Work closely with Project teams delivering new services with DR/Resilience capability ensuring all recovery documentation is complete and tested before accepting into BAU.
  • Ensure IT continuity test exercises are planned in an efficient and timely manner, and that all test documentation is communicated, understood and agreed by all Key Stakeholders and technical resources involved
  • Ensure all IT Service Continuity Plans are reviewed on a regular basis, and kept up to date
  • Ensure effective communication and coordination during ITSC Test exercises and any resulting issues that have been highlighted
  • Identifying IT Service Continuity risks and issues and raises them with the appropriate Risk & Compliance teams.
  • Produce, maintain, and deliver ITSC/DR Management Information
  • Ensure the groups key third party suppliers ITSC/DR policies and recovery plans are reviewed at least annually
  • Provide consultancy to projects and BAU teams when required.

The Person

  • Demonstrable IT Service Continuity and Disaster Recovery experience. A basic understanding of Business Continuity would also be useful
  • Good communication, technical and remote collaboration skills are a must with the ability to communicate professionally and effectively with staff at all levels
  • Thorough understanding of IT Service Management. ITIL v3 or 4 Foundation certification mandatory
  • A solid technical background encompassing major IT platforms and infrastructure, including Networks, Storage, backup and restore technologies, VMware SRM, Veeam, Database replication and recovery.
  • Experience working across the Service Management lifecycle to implement and refine underpinning Service Continuity controls within other Service Management processes
  • Have very strong customer service skills
  • Background in financial services would be beneficial

The Rewards

As you would expect, this opportunity offers a competitive basic salary and reward package, and you’ll also benefit from our commitment to investing in your professional development.


We do not accept speculative agency CVs. Any CV received by Moto Novo will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by HR.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.

MotoNovo is an equal opportunities employer