• Department / Function Collections
  • Location Cardiff
  • Number of roles available 1
  • Salary Competitive
  • Closing Date 19/10/2021

Heard of us?

We’re one of the UK’s fastest growing independent finance companies; backing people to fulfil life’s hopes and dreams.

Now is your chance…

The Collections department is responsible for the support and guidance of our customers in financial difficulty. The Training and Competency Manager will support this aim by ensuring a robust competency framework is in place and all relevant training, in order to allow the department to meet the expectations of all regulatory bodies. You will lead a team of six, made up of our Collections Trainer and five Collections Coaches.

What would your day look like?

  • Coaching and developing your team, ensuring that all training activity delivered within the department is of the highest quality and efficiency.
  • Overseeing all administration and amendments to the Training and Competency Framework.
  • Creating and designing training material and on occasions delivering, in the absence of the Collections Trainer.
  • Owning the new starter induction and graduation bay, monitoring and evaluating in order to adjust as and when needed, in line with market conditions.
  • Identifying any skills gaps or key focus areas within the department, providing solutions and implementing a robust plan to address.
  • Being an ambassador for training and development, encouraging your team and demonstrating a proactive approach to all activity.

What do we expect of you?

  • Extensive training experience, within a Collections capacity would be preferred although not essential.
  • Familiar with day to day coaching and development of a team.
  • Working experience within the Financial Services industry. 
  • An excellent eye for detail and track record of getting things right first time.
  • To be confident with the design, creation and delivery of training material.
  • The ability to communicate and build relationships with a number of internal teams and stakeholders.
  • To be a team player, demonstrating best practice within a training environment.

Still Curious?

MotoNovo Finance forms an integral part of Aldermore Group, having been brought together with Aldermore Bank, under the First Rand umbrella. Whilst our parent company operates internationally from their HQ in South Africa, we are a UK-based financial services specialist that supports our customers across a range of products and services.  

Underpinned by our strategic blueprint, “backing people to fulfil life’s hopes and dreams”, we thrive upon saying “yes” to our customers. Thousands of customers choose MotoNovo Finance every week to buy their next car, van or motorbike.

This is where you come in. We are on a journey. A journey defined by a destination; to deliver on our purpose over the course of the next 3 to 5 years.

Join us today and we will make the same promises to you as an employee, as we do to each of our customers. We value your differences; welcoming applications from all sections of society. We continue to build an inclusive, empathetic and creative environment; where your views and contributions will inspire new ways of thinking.


MotoNovo Finance is an equal opportunities employer.

We do not accept speculative agency CVs. Any CV received by MotoNovo Finance will be treated as a gift and not eligible for an agency fee. PSL agencies should only send CVs if authorised to do so by Recruitment.

Where a DBS check or CIFAS check is identified as necessary, all application forms, job adverts and recruitment briefs will contain a statement that an application for a DBS certificate or a CIFAS check will be submitted in the event of the individual being offered the position.