‘The customer comes first’ is one of our core MotoNovo values, and the Customer Operations division is there to ensure that we stand by this. The Customer Services team is the first point of contact for all customer enquiries, and endeavours to provide an exceptional standard of service via telephone, email, post, live chat, and our app.
Quality Assurance is responsible for monitoring the activity undertaken by our customer-focused teams, to ensure that our high standards are set and upheld.
The Complaints and Vehicle Quality departments work to support customers through any concerns or issues they may have with their finance agreement or their vehicle, making sure that the customer has a fair and speedy resolution.
Collections are responsible for contacting and providing support to customers who are experiencing difficulties in paying for their vehicle.