I started my journey with MotoNovo Finance just over a year ago. My first experience of the company was the Assessment Day I attended, where we were given a great deal of information but in a way that really resonated with me, I had never been involved in such a ‘fun’ interview process.
I joined the Collections Department on the early arrears team, taking inbound calls. Not long after starting I was lucky to be part of our massive office move. I love our new building – we are in the heart of the city centre with state-of-the-art facilities! I progressed in my role very quickly, with a lot of support from my team leaders, managers and peers. There’s so much opportunity – I often get to take on more complex tasks and had the chance to cover team leaders, which has been great for my personal development.
Due to the continued growth within the collections department a unique vacancy for a Collections Coach was advertised. I immediately knew this would be the perfect next step! I discussed the opportunity with my team leader who supported me immensely throughout the application process. I feel as though our management team are really one of a kind, it’s so satisfying to have senior members of the team really care about you as an individual.
I was ecstatic to find out that I had been successful. I can already see how much my next 12 months will change here – for the better. I have been given the opportunity to undertake a number of courses, including Train the Trainer and I now represent the Collections Department on the Treating Customers Fairly committee. The opportunity for progression is never ending; taking on this role has opened so many new doors.
Every day is challenging, I am always learning something new and have so much support if needed. We all work extremely hard every day but it’s not something to complain about with all of the company incentives. Halloween is a perfect example. The entire department dressed up, we had spooky decorations everywhere and many prizes up for grabs (we also won ‘Best Team Effort’). Overtime is always available, not only can you gain an extra bit of money, we always get free lunch (usually pizza) and have a spinning wheel to win more prizes! The department is always lively, it just has a buzz!
With a lot of challenges to overcome, I am more than ready, and look forward to a sensational career with MotoNovo Finance. I am excited to build new relationships with managers, other departments and especially our new starters. I always want to know what more I can do to support colleagues as much as possible and have a lot planned for our new starters, from buzz sessions, team coaching and looking at personal development plans.
I am an extremely proud member of the team and excited to continue to be a part of a growing company. I am thrilled to say I have just bought my first property and very excited to get settled with my two cats having cosy nights watching X Factor. I cannot wait to meet those of you who want to become part of such a unique team and welcome you to the MotoNovo family.
Rhianna Ley, Collections Coach
The opportunity for progression is never ending; taking on this role has opened so many doors.